Government of Canada launches
service excellence plan for Veterans
Veterans Affairs Canada to hire
new case managers to enhance one-on-one support
April 13, 2015 – (Courcelette,
Quebec TBC) – Veterans Affairs Canada
The Honourable Erin O’Toole,
Minister of Veterans Affairs, today announced that Veterans Affairs Canada is
taking immediate action to improve how it serves Veterans and their families.
The service excellence plan will boost Veterans’ access to case managers. The
Minister was joined by Member of Parliament for
Lotbinière–Chutes-de-la-Chaudière, Jacques Gourde.
Veterans Affairs Canada (VAC)
will deliver on its service excellence commitment by reducing caseloads to an
average of 30 Veterans for each VAC case manager and will hire more than
100 permanent case managers in order to
provide improved one-on-one service. VAC frontline employees will work in
locations where they are needed the most.
By increasing the number of case
managers, workloads will be balanced, allowing case managers to dedicate more
time and attention to meeting the individual needs of Veterans.
The Minister also announced that
VAC would continue to work with the Department of National Defence (DND) to
access medical records as quickly as possible in order to reduce the amount of
time Veterans wait for decisions on disability benefits applications.
Today’s announcement builds on
recent commitments, including:
new Retirement Income Security Benefit, which would provide moderately to
severely disabled Veterans—those who need it most—with continued assistance in
the form of a monthly income support payment beginning at age 65.
new Family Caregiver Relief Benefit, which would provide eligible Veterans with
a tax-free, annual grant of $7,238 so that their informal caregivers—who are
often their spouse or other devoted family members—will have flexibility or
relief when they need it while also ensuring that the Veterans’ care needs are
proposed new Critical Injury Benefit, which will provide a $70,000 tax-free
payment to recognize and compensate the most severely injured or ill Canadian
Armed Forces members and Veterans.
eligibility criteria for the Permanent Impairment Allowance (PIA) which,
together with the PIA Supplement, provides approximately $600 to $2,800 a month
in life-long monthly financial support to Veterans whose career advancement
opportunities have been limited by a permanent service-related injury or
benefits for injured part-time Reserve Force members and Veterans, who will now
be assured the same minimum income support payment through the Earnings Loss
Program as full-time Reserve Force and Regular Force Veterans
additional case managers means improved access to case management and mental
health support for case-managed Veterans and allows case managers to dedicate
more time and attention to the needs of seriously ill or injured Veterans.
majority of case managers will be hired within the next 12 months and will work
where they are most needed.
“The Government of Canada is
committed to service excellence for Veterans and their families and to
understanding and meeting their needs. We are refreshing and boosting resources
so Veterans Affairs Canada has the support it needs to provide such excellence.
This rebuilding comes at a time when Veterans need it most.”
The Honourable Erin O’Toole,
Minister of Veterans Affairs